Responsibilities:
- Develop, implement, and maintain the bank's compliance program to ensure adherence to all applicable laws, regulations, and internal policies
- Oversee and manage the bank's compliance risk assessments, monitoring, and testing activities
- Handle complex customer complaints and escalations, conducting investigations and determining appropriate resolutions
- Provide compliance guidance and training to business units across the bank to promote a culture of compliance
- Stay up-to-date on evolving regulatory requirements and best practices, and update the compliance program accordingly
- Collaborate with other control functions such as internal audit, risk management, and legal to ensure a cohesive compliance framework
- Prepare periodic compliance reports for senior management and regulatory bodies
- Manage a team of compliance professionals and ensure their continuous development
Qualifications:
- Minimum 5 years of compliance experience in the banking or financial services industry
- Demonstrated expertise in complaint handling, root cause analysis, and resolution management
- Solid understanding of financial regulations, including AML/KYC, consumer protection, data privacy, etc.
- Excellent problem-solving, analytical, and communication skills
- Strong leadership and team management capabilities
- Bachelor's degree in a relevant field (e.g., finance, accounting, law); advanced degree or professional certification (e.g., CAMS, CRCM) preferred
