Customer Onboarding Manager (m/f/d)
Customer Onboarding Manager (m/f/d)
Germany | Stuttgart | Full‑time | Hybrid
About the Role
A well‑established retail banking institution is continuing to expand its customer and product offering and is looking to strengthen its Banking Operations function with an experienced (Senior) Customer Onboarding Manager based in Stuttgart.
This role sits at the intersection of operations, compliance and customer experience, with responsibility for the end‑to‑end onboarding journey for retail customers. The position offers meaningful ownership over processes, close collaboration with internal stakeholders and external service providers, and the opportunity to actively shape efficient, compliant onboarding frameworks in a regulated environment.
Responsibilities
- End‑to‑end responsibility for customer onboarding processes, including KYC, AML and fraud‑related checks
- Analysis and processing of onboarding and monitoring alerts, including the correct implementation of operational measures
- Definition, maintenance and implementation of rules for both automated and manual onboarding processes
- Execution of manual onboarding for retail account customers in line with regulatory and internal requirements
- Management, monitoring and quality assurance of external onboarding service providers (e.g. BPO partners and identification providers), including SLA oversight
- Ensuring audit‑ready documentation and complete, accurate record‑keeping across all onboarding activities
- Escalation of suspicious cases to Compliance for final SAR/STR assessment and decision‑making
- Continuous optimisation of onboarding processes and the customer journey, including the reduction of false positives and inefficiencies
Your Profile
- Completed banking apprenticeship and/or degree in Business Administration, Finance or a comparable discipline
- Several years of professional experience in customer onboarding, KYC or AML within a banking or regulated financial services environment, ideally retail banking
- Strong understanding of regulatory requirements related to KYC, AML and fraud prevention
- Experience working with rule‑based onboarding or monitoring systems, as well as managing external service providers and overseeing quality and SLAs
- Structured, detail‑oriented working style with a strong focus on documentation, control and process integrity
- Analytical mindset with experience evaluating KPIs, case volumes and process deviations
- Confident communicator with the ability to collaborate effectively with Compliance, Product, IT and Customer Service teams
- Very good German and good English skills, both written and spoken
FAQs
Congratulations, we understand that taking the time to apply is a big step. When you apply, your details go directly to the consultant who is sourcing talent. Due to demand, we may not get back to all applicants that have applied. However, we always keep your CV and details on file so when we see similar roles or see skillsets that drive growth in organisations, we will always reach out to discuss opportunities.
Yes. Even if this role isn’t a perfect match, applying allows us to understand your expertise and ambitions, ensuring you're on our radar for the right opportunity when it arises.
We also work in several ways, firstly we advertise our roles available on our site, however, often due to confidentiality we may not post all. We also work with clients who are more focused on skills and understanding what is required to future-proof their business.
That's why we recommend registering your cv so you can be considered for roles that have yet to be created.
Yes, we help with cv and interview preparation. From customised support on how to optimise your resume to interview preparation and compensation negotiations, we advocate for you throughout your next career move.