Manager, Electronic Banking Services (m/f/d)
About the Job
About the Role
Responsibilities
- Lead, develop, and mentor a team responsible for electronic banking and digital client services.
- Oversee the delivery and ongoing enhancement of digital banking products and payment-related services.
- Drive improvements across electronic banking processes, onboarding activities, and customer administration workflows.
- Ensure effective management of secure user access, authentication controls, and entitlement frameworks across digital banking platforms.
- Maintain oversight of cash management, payment, and treasury-related operational processes.
- Manage card services and support the ongoing evolution of customer payment solutions.
- Partner with technology teams to deliver system upgrades, platform enhancements, and process improvements.
- Identify opportunities to automate manual processes and increase operational efficiency.
- Support the development and implementation of innovative digital services, including AI-enabled solutions where appropriate.
- Monitor operational risks, controls, and service quality standards across the function.
- Build strong relationships with internal stakeholders and external clients to ensure service excellence.
- Contribute to strategic initiatives aimed at enhancing digital capabilities and customer experience.
About You
- Experience within banking, transaction banking, payments, cash management, or electronic banking environments.
- Previous people management or team leadership experience with responsibility for coaching and performance development.
- Strong understanding of electronic banking platforms and digital banking service delivery.
- Knowledge of payment operations, cash management, and client servicing processes.
- Experience managing customer access, user administration, and authorisation controls.
- Exposure to card services, payment solutions, or related banking products.
- Proven experience delivering process improvement, operational change, or digital transformation initiatives.
- Ability to engage effectively with business stakeholders, customers, and technology teams.
- Strong understanding of operational risk, controls, and service governance within a regulated environment.
- Comfortable working with automation technologies and emerging digital solutions.
- Fluent German and English language skills, both written and spoken.
- Strong analytical and decision-making skills with a structured approach to problem solving.
Who This Role Would Suit
FAQs
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