Rated ‘Excellent’ by Clients and Candidates Worldwide
We believe the most meaningful measure of success comes directly from the people and businesses we partner with every day. By consistently gathering feedback across every region and each stage of the recruitment journey, we hold ourselves accountable, continuously improve, and ensure we deliver the experience our clients and candidates expect.
An Industry-Standard Measure of Experience
Net Promoter Score® is widely used across professional services to measure trust, satisfaction, and consistency. We apply NPS across our business to ensure our service quality is measurable, transparent, and continuously improving.
This approach gives our clients confidence that their experience is monitored, benchmarked, and held to the same standard globally.
Rated 'Excellent' by our clients and candidates
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Net Promoter Score® 2025
Two sides of the same partnership
A strong client experience and a positive candidate journey are closely connected. When expectations are clear and feedback is shared openly, it leads to better outcomes for everyone involved.
About Net Promoter Score®
Net Promoter Score® is a widely used metric for measuring customer experience and loyalty. To learn more about the Net Promoter System®, visit Bain & Company.